UU Student - Other
University of Utah
Salt Lake City, UT
Full-time
Education
Posted on April 1, 2024
Announcement
Details
Open Date
03/29/2024
Requisition Number
PRN14682N
Job Title
UU Student - Other
Working Title
Computer Service Associate
Job Grade
SJ
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
20 hours per week
Full Time or Part Time?
Part Time
Shift
Day
Work Schedule Summary
M-F, 20 hours per week, some late nights, weekends and holidays.
Is this a work study job?
No
VP Area
President
Department
00435 - University Campus Store
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$14.50/h
Close Date
04/29/2024
Job Summary
The Campus Store is seeking a part-time Computer Service Associate. In this position, you will be responsible for providing technical assistance and support to customers with computer hardware, software, and network-related issues. Your primary duties will include diagnosing and troubleshooting problems, performing repairs and upgrades, and assisting customers with software installations and configurations. You will also be expected to maintain accurate records of service requests and ensure that all customer inquiries are resolved promptly and professionally.
The University of Utah is the state's public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the university and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.
At the University Campus Store, we are dedicated to supporting the mission of the university, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and university students, faculty, staff, and guests.
Responsibilities
Must be a current University of Utah student.
Preferences
Prior experience in computer repair, technical support, or customer service roles is desirable.
Strong troubleshooting skills with the ability to diagnose and resolve hardware and software issues effectively.
Familiarity with Windows and Mac operating systems, as well as common productivity software applications.
Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving.
Ability to work independently with minimal supervision and collaborate effectively in a team environment.
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
03/29/2024
Requisition Number
PRN14682N
Job Title
UU Student - Other
Working Title
Computer Service Associate
Job Grade
SJ
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Type
Non Benefited Staff / Student
Temporary?
No
Standard Hours per Week
20 hours per week
Full Time or Part Time?
Part Time
Shift
Day
Work Schedule Summary
M-F, 20 hours per week, some late nights, weekends and holidays.
Is this a work study job?
No
VP Area
President
Department
00435 - University Campus Store
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$14.50/h
Close Date
04/29/2024
Job Summary
The Campus Store is seeking a part-time Computer Service Associate. In this position, you will be responsible for providing technical assistance and support to customers with computer hardware, software, and network-related issues. Your primary duties will include diagnosing and troubleshooting problems, performing repairs and upgrades, and assisting customers with software installations and configurations. You will also be expected to maintain accurate records of service requests and ensure that all customer inquiries are resolved promptly and professionally.
The University of Utah is the state's public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the university and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.
At the University Campus Store, we are dedicated to supporting the mission of the university, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and university students, faculty, staff, and guests.
Responsibilities
- Provide timely and effective technical assistance to customers via phone, email, or in-person.
- Troubleshoot hardware, software, and network issues to identify and resolve problems efficiently.
- Perform diagnostics, repairs, and upgrades on desktops, laptops, printers, and other computer peripherals.
- Install and configure hardware components such as memory, hard drives, and graphics cards.
- Assist customers with installing, updating, and configuring operating systems, applications, and drivers.
- Troubleshoot software compatibility issues and provide guidance on software usage.
- Interact with customers in a courteous and professional manner, ensuring their needs are addressed promptly and effectively.
- Provide clear and concise instructions to help customers resolve technical issues independently when possible.
- Follow established procedures and guidelines to ensure the quality and consistency of service delivery.
- Escalate complex issues to senior technicians or management as needed, providing detailed information for further investigation.
- Stay updated on the latest technology trends, products, and troubleshooting techniques through self-study and training programs.
- Share knowledge and best practices with team members to improve overall service quality.
Must be a current University of Utah student.
Preferences
Prior experience in computer repair, technical support, or customer service roles is desirable.
Strong troubleshooting skills with the ability to diagnose and resolve hardware and software issues effectively.
Familiarity with Windows and Mac operating systems, as well as common productivity software applications.
Excellent communication and interpersonal skills, with a customer-focused approach to problem-solving.
Ability to work independently with minimal supervision and collaborate effectively in a team environment.
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Are you a current University of Utah student?
- Yes
- No
Required Documents
- Cover Letter
- Resume
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
