Pharm Patient Supp Rep Supervisor/UKHC
University of Kentucky
Lexington, KY
Full-time
Administration / Clerical
Posted on April 4, 2024
Posting Details
Posting Details
Job Title
Pharm Patient Supp Rep Supervisor/UKHC
Requisition Number
RE44752
Working Title
Pharm Patient Supp Rep Supervisor/UKHC
Department Name
H5000: CHANDLER - RETAIL PHARMACY
Work Location
Lexington, KY
Grade Level
09
Salary Range
$43,680-71,323/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3 yrs
Required License/Registration/Certification
None
Physical Requirements
This position requires intermittently sitting at a computer workstation for extendedperiods of time and performing tasks with repetitive motions; and occasionally standingor walking with objects weighing up to 25 pounds; and lifting, pushing, and/or pullingobjects weighing up to 50 pounds.
Shift
Primarily dayshift; Monday thru Friday.
Job Summary
Supervise Pharmacy Patient Support Representatives. Oversee staffing needs and team schedule. Develop and review team metrics. Lead team meetings and enforce departmental policies. Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record ( EHR). Provide and promote excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Oversee and assist with other tasks required by the position.
Skills / Knowledge / Abilities
leadership skills, problem solving, strong communication skills, excellent organizational and time management skills, strong verbal and written communication, computer skills
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
Bachelor's degree plus personnel management experience preferred. Healthcare Call Center and/or Healthcare Customer Service preferred.
Deadline to Apply
04/17/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Pharm Patient Supp Rep Supervisor/UKHC
Requisition Number
RE44752
Working Title
Pharm Patient Supp Rep Supervisor/UKHC
Department Name
H5000: CHANDLER - RETAIL PHARMACY
Work Location
Lexington, KY
Grade Level
09
Salary Range
$43,680-71,323/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
AS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
3 yrs
Required License/Registration/Certification
None
Physical Requirements
This position requires intermittently sitting at a computer workstation for extendedperiods of time and performing tasks with repetitive motions; and occasionally standingor walking with objects weighing up to 25 pounds; and lifting, pushing, and/or pullingobjects weighing up to 50 pounds.
Shift
Primarily dayshift; Monday thru Friday.
Job Summary
Supervise Pharmacy Patient Support Representatives. Oversee staffing needs and team schedule. Develop and review team metrics. Lead team meetings and enforce departmental policies. Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record ( EHR). Provide and promote excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Oversee and assist with other tasks required by the position.
Skills / Knowledge / Abilities
leadership skills, problem solving, strong communication skills, excellent organizational and time management skills, strong verbal and written communication, computer skills
Does this position have supervisory responsibilities?
Yes
Preferred Education/Experience
Bachelor's degree plus personnel management experience preferred. Healthcare Call Center and/or Healthcare Customer Service preferred.
Deadline to Apply
04/17/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please describe experiences you have had that would benefit you in performing the responsibilities of this position.
(Open Ended Question) - * Please choose the response that best describes your years of management experience.
- None
- More than 0, up through 1 year
- More than 1, up through 2 years
- More than 2 years, up through 3 years
- More than 3 years
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * Where did you first see this position advertised other than on UK's online employment system?
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Institute for Diversity in Health Management
- A Colleague, Friend and/or Family Member
- None of the Above
Required Documents
- Resume
- Cover Letter
