Customer Svc Rep/UKHC
University of Kentucky
Lexington, KY
Full-time
Call Center / Customer Service
Posted on April 2, 2024
Posting Details
Posting Details
Job Title
Customer Svc Rep/UKHC
Requisition Number
RE43926
Working Title
Customer Relations Specialist
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
08
Salary Range
$19.00-30.09/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing), and regularly walking throughout the facility; and occasionally standing or walking with objects weighing up to 25 lbs.
Shift
Primarily Monday through Friday, 8:00am-4:30pm. Some additional evening, weekend, and/or holiday hours may be required in order to meet job and departmental business needs.
Job Summary
The Customer Relations Specialist will provide prompt, sensitive, and professional responses to patients and families regarding complaints or grievances. This position may have to conduct audits to ensure a patient-centered environment. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions, and adhere to UK HealthCare Behavioral Standards at all times.
Skills / Knowledge / Abilities
The ideal candidate for this position will have a proven track record of providing exceptional customer service; superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity; and a strong background in utilizing Microsoft systems including Windows, Word, and Excel.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
A Bachelor's degree and three or more years of paid employment experience in a similar position preferred.
Deadline to Apply
04/15/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Customer Svc Rep/UKHC
Requisition Number
RE43926
Working Title
Customer Relations Specialist
Department Name
H4005:Office of Patient Experience
Work Location
Lexington, KY
Grade Level
08
Salary Range
$19.00-30.09/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BA
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing), and regularly walking throughout the facility; and occasionally standing or walking with objects weighing up to 25 lbs.
Shift
Primarily Monday through Friday, 8:00am-4:30pm. Some additional evening, weekend, and/or holiday hours may be required in order to meet job and departmental business needs.
Job Summary
The Customer Relations Specialist will provide prompt, sensitive, and professional responses to patients and families regarding complaints or grievances. This position may have to conduct audits to ensure a patient-centered environment. This position will also collaborate and serve as a liaison between patients, families, and/or surrogates and UK HealthCare staff and departments; will research and document obstacles to the delivery of service to proactively work on developing solutions, and adhere to UK HealthCare Behavioral Standards at all times.
Skills / Knowledge / Abilities
The ideal candidate for this position will have a proven track record of providing exceptional customer service; superior communications abilities with an emphasis on patient care, diplomacy, and sensitivity; and a strong background in utilizing Microsoft systems including Windows, Word, and Excel.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
A Bachelor's degree and three or more years of paid employment experience in a similar position preferred.
Deadline to Apply
04/15/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many years of work experience have you had related to customer service?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 6 years
- More than 6 years
- * How many years of paid, full-time employment experience do you have in healthcare?
(Open Ended Question) - * Describe a patient/customer conflict that you helped to resolve. What was the issue and what did you do to resolve it?
(Open Ended Question) - * Why are you interested in this position?
(Open Ended Question) - * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
- Yes
- No
- * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- Latinosinhighered.com
- HospitalCareers.com
- Indeed.com
- LinkedIn.com
- Higher Education Recruitment Consortium (hercjobs.org)
- A Colleague, Friend and/or Family Member
- Careerbuilder.com
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
