Infrastructure and Operations Engineer

University of California Santa Cruz Santa Cruz, CA Full-time Information Services / Technology (IT)

Posted on April 9, 2024

Apply Now

Infrastructure and Operations Engineer

Location: Santa Cruz
Job ID: 59363

JOB POSTING

NOTIFICATIONS

The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California's COVID-19 vaccine program.

HOW TO APPLY

For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our Talent Acquisition website.

INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant's behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 10-03-2023

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results. Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff. We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

Academic Divisional portfolio comprises six regionally distributed teams, embedded in five academic divisions and the Silicon Valley Center. This structure recognizes that the intellectual diversity represented within our faculty is best served by services that are locally optimized and adaptive to changing needs. By standardizing on commonalities, we develop right-sized, right-priced IT services that enable growth in a resource-constrained environment. The outcome provides an aggregated description of local IT support and services that can be easily accessed by faculty and reviewed by decision-makers to inform shared investment in commonly understood requirements across the disciplines.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

JOB SUMMARY

The Infrastructure and Operations Engineer plays an essential role in the delivery of system level IT services to Jack Baskin School of Engineering affiliates in support of instruction, research, and administration. Joining a team of Baskin Engineering IT professionals, this position provides independent, high level administration in the design, implementation, maintenance, monitoring, and frontline client support of administering research computer and administrative server infrastructure. A successful candidate is competent in the following: applying expert level systems infrastructure concepts and institutional objectives to resolve highly complex issues, supporting enterprise level systems administration in the areas of networking, storage, software compiling, testing and installing, and breadth of abilities aligned with the Linux OS. Applied understanding of engineering research methods is essential. Due to the nature of this role, the incumbent will be required to regularly work on campus with the potential for remote work opportunities.

APPOINTMENT INFORMATION

Budgeted Salary: $101,100 - $123,900/year. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 000499 (INFO SYS ANL 4)

Travel: Never or Rarely

JOB DUTIES

35% - Operational Support

Serves Baskin Engineering clients utilizing server infrastructure unique to the administrative and research needs of a School of Engineering, providing advanced customer service to: employees, graduate and undergraduate students, alumni, and guests; primarily in support of research and instruction.
Responds to day-to-day requests relating to use of research compute and infrastructure servers: general administration, client access, network security, problem resolution in the everyday operational flow.
Daily monitoring of server hardware, software, utilities, users, and groups to proactively minimize the disruption to administration, research, and instructional IT related services.
Utilizes a ticket tracking system to prioritize and respond to incident and service requests.

35% - Instrastucture Administration

Configures, manages, and supports large, highly complex, and highly integrated server/client environments. Provides direct support to clients of these servers.
Plans and directs key activities in software release management processes.
Specifies, writes, and executes elaborate scripts in support of server management, log analysis, security requirements, and other server administration duties.
Works independently and collaboratively with a team of Infrastructure and Operations Engineers to develop and standardize server administrative functions.
Initiates, designs, or modifies highly complex systems, processes and procedures where standardized policies or procedures may not exist.

15% - System Design and Analysis

Collaboratively provides a foundation of compute server management and associated processes and procedures.
Creates technical specifications for servers with broad impact at a divisional level.
Performs highly complex analysis of unit and user needs, documentation of requirements, and translation into proper server and process requirement specifications.
Researches, recommends, and designs the adoption and deployment of transitions to new technology, both hardware and software specific.
Develops creative solutions to respond to new research compute needs, responding to both short and long term needs.

15% - Additional Duties

Understands and applies industry practices, community standards, and department/unit policies and procedures in depth. Documents and inventories all processes, procedures, hardware, software, programmatic services, and tasks.
May serve as technical lead for projects of moderate to broad scope.
Interprets and adopts Information Technology Services, UCSC campus, UC Office of the President, and/or regulation-based security policies to control access to networked resources.
Works with other ITS units on the development and delivery of shared IT services.
Works on ITS and campus committees and projects as requested, including new and improved services that support research and instructional needs, and central for the campus at large.

REQUIRED QUALIFICATIONS

Bachelor's degree in related area and / or equivalent experience / training.
In-depth knowledge of various areas of IT. Broad knowledge of the IT environment.
Advanced skills associated with server level design, architecture, implementation, and maintenance. Linux CLI, shell scripting, software firewalls, network configurations, and software compiling and installation.
Demonstrated advanced knowledge, skills, and abilities associated with server problem identification and resolution. Experience necessary to design, configure, operate, repair, and correct malfunctions involving servers and clients. Preferred Linux OS experience: e.g. FreeBSD, CentOS, Ubuntu, etc.
Advanced experience writing and editing the most complex scripts used to perform server maintenance and administration: e.g. bash, tcsh, perl, php, etc.
Advanced knowledge of computer security tools, best practices, and policies including demonstrated experience securing server based hardware and software.
Advanced knowledge of server performance monitoring and actions that can be taken to improve or correct performance.
Broad knowledge of storage that includes JBOD and RAID levels and ZFS with SAS, SATA, iSCSI, NAS, etc. and understanding of how NFS functions.
Technical skill and depth to develop and implement backup and recovery functions.
Demonstrated comprehensive understanding of how server management actions affect other server, users, and dependent / related functions. Experience in data integration and the specification of data services.
Demonstrated complex problem-solving skills.
Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines.
Knowledge of remote server maintenance and configuration management tools: e.g. SaltStack, Puppet, CFengine, Chef, Ansible, etc.

PREFERRED QUALIFICATIONS

Knowledge of remote server monitoring tools: e.g. Nagios, Cacti, Prometheus, Grafana, etc.
Knowledge of DHCP/DNS services and managing DNS domain information: hostnames, CNAMES, etc.
Knowledge of remote desktop access software: e.g. X2GO, XRDP, Apple Remote Desktop, and Microsoft Remote Desktop, etc.
Experience using and administering Bacula.
Ability to write technical documentation in a clear and concise manner.
Demonstrated project management skills.
Agile Certification.
Lean / Six Sigma Certification.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a pre-employment criminal history background check.
Ability to work long periods of time at a computer with or without accommodation.
The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
Ability to work occasional evenings and weekends as directed.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=59363&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

Apply Now