Student Records Coordinator
SUNY Empire State University
Saratoga Springs, NY
Full-time
Education
Posted on May 24, 2023
About Empire State University:
Founded in 1971 as the innovative campus of the State University of New York (SUNY), Empire State University empowers learners from diverse backgrounds to achieve their educational goals. We have decades of experience providing educational access through online teaching and learning, individualized instruction, mentoring, and prior learning assessment. We build on our students' experiences to promote their growth and drive upward mobility and economic development in New York state and beyond. SUNY Empire's 95,000 alumni are teachers, nurses, entrepreneurs, and leaders in their communities and their fields. Visit www.sunyempire.edu and follow us on social media @SUNYEmpire.
SUNY Empire is committed to creating a multicultural, inclusive academic and work environment. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that having diverse faculty and staff is critical to academic excellence and prepares students to live and work in an increasingly global world.
Job Description:
Empire State University Office of the Registrar seeks one full-time Student Records Coordinator (State Title: Staff Assistant) at the university's location in Saratoga Springs, NY. Reporting to the Associate Registrar, the Student Records Coordinator is responsible for services dedicated to supporting a wide range of constituents including students, alumni, and staff.
The Office of the Registrar at SUNY Empire provides a wide range of services for students, alumni, faculty, and staff, which include recording and reporting academic information, calculating, recording, and reporting academic standing, graduation clearance, transcript services, transfer evaluation, enrollment verifications and certifications, collaboration on the academic calendar, enrollment reporting and forecasting, and publications including the term guide and the college catalog. The office maintains all official student, alumni, and curricular records for the college, and it ensures the accuracy and integrity of the curricular and student records.
The Student Records Coordinator will be responsible for the following duties:
- Assist with certifying student veteran benefits and serve as a Veteran Certifying Official for Empire State University.
- Oversee the office's paper document scanning project and serve as the office's point-of-contact for file storage policies, ensuring accurate maintenance and record retention of student records. Assist staff members with Banner Document Management (BDM) questions and troubleshooting needs.
- Manage the review and correction of student duplicate records.
- Process registration requests, supporting students, staff, and faculty with both procedural and troubleshooting aspects of course enrollment.
- Maintain a high level of customer service to students, faculty, staff, and all others who seek assistance from the Office of the Registrar through email, phone, and ticketing system.
- Develop and maintain a strong working knowledge of FERPA requirements as it applies to student records.
Requirements:
Required Qualifications:
- Bachelor's degree from a regionally accredited institution.
- A minimum of one-year experience working in a complex organizational setting.
- Attention to detail, thoroughness and follow through.
- Ability to work collaboratively and to independently solve problems.
- Strong computer skills including proficiency in MS Word and Excel, with the ability to learn a wide variety of technology.
- Excellent oral and written communication skills.
- Ability to multi-task.
- Prior experience in higher education registrar's office or closely related student service unit.
- Knowledge of student information systems, especially Banner.
- Experience working with active military or veteran students.
- This position will be located in Saratoga Springs, NY.
- VISA sponsorship is not available for this position.
Additional Information:
Rank/Salary: SL2, $46,000-$48,000, commensurate with experience and qualifications.
Empire State University is an EOE employer.
We are pleased to offer our employees an excellent benefit package which includes; NYS health insurance, free dental and vision, competitive retirement options, and generous vacation, sick and holiday accruals; and a strong emphasis on work-life balance. We also offer professional-development activities for professionals and support staff.
IF YOU NEED A DISABILITY-RELATED ACCOMMODATION, PLEASE CALL THE ADA COORDINATOR AT (518) 587-2100, ext. 2240. IN ACCORDANCE WITH THE TITLE II CRIME AWARENESS AND SECURITY ACT, A COPY OF OUR CRIME STATISTICS IS AVAILABLE UPON REQUEST BY CALLING (518) 587-2100, ext. 2800. IT CAN ALSO BE VIEWED ON-LINE AT THE SAFETY AND SECURITY WEBSITE AT www.sunyempire.edu/safety-security/.
Application Instructions:
Applications Due By: Applications accepted until position is filled.
If you are interested in applying for this position, please submit the following documents, which are required for consideration by clicking on the APPLY NOW button:
- Resume
- Cover letter
- Name and contact information of three references
Returning Applicants - Please click here to login to your Empire State University Employment Account to check your completed application or to update your account.