Ticket Collectors
This entry level opportunity is for persons who truly enjoy customer service, have strong mental math skills, and possess either mechanical or leadership potential. Collectors ensure that the South Shore Line’s passengers are properly greeted, pay correct fares, receive information regarding their destinations, and arrive at their destination safely. Specific tasks include assistance to passengers when boarding or alighting from coaches, help with luggage and packages, answering passenger questions, collecting proper fares, handling passenger emergencies, remitting funds collected from passengers, and coordinating with the conductor and engineer in the safe operation of the train. During their career, collectors must accept promotion as directed by management to service as a conductor or engineer. Locations and assignments are determined by seniority. Persons should expect to work weekends, nights, holidays, relief assignments, and without choice of location. Some positions also require being “on call” for twenty-four (24) hour periods. Must be 21 years of age. Click HERE for full position description; including mandatory and preferred skill requirements.
Medical Guidance: Candidates must be willing to take a weekly COVID-19 screening test unless exempted by their physician. Candidates who have proof of vaccination from COVID-19 receive priority in the interview process.
Prior Railroad Experience: Candidates with prior railroad experience must be able to show proof of good standing with their prior railroad employers to be further considered. A copy of a furlough notice or a reference letter from the railroad is acceptable evidence of good standing.
Salary and Benefits: Wages start at $20.45/hr and increase 5% per year until maximum rate of $27.26 is reached. Promoted employees will earn up to $30.84/hr as conductors and $31.19/hr as engineers. The benefits include pensions, commissions, tuition reimbursement, medical care, dental care, and life insurance.
Work Location: Assignments are based on seniority. You must be willing to accept work assignments at Hammond (starting 2025) or Michigan City.
NICTD does not accept requests for interviews or faxed/mailed/hand delivered resumes. Follow and complete all of the requirements within the link to be considered for the position. Submission of an application or resume does not guarantee an interview. You are encouraged to upload a resume and/or cover letter along with your completed application. Applicants who do not complete all portions of the application will not be considered. This is a rolling application process. Apply early for best opportunity for consideration; NICTD reserves the option to close this solicitation early and without advance notice.
IMPORTANT NOTE – READ THIS: If you have previously applied on line, you must FIRST contact Ms. Winn at shelly.winn@nictd.com or (219) 874-4221 ext. 253 to re-set your on-line record to accept a second application.