Coordinator, Career Development
Pellissippi State Community College
Knoxville, TN
Full-time
Education
Posted on May 8, 2023
Title: Coordinator, Career Development
Department: External Affairs
Number of Positions: 1
Classification: 3
Position #: 600210
Type of Appointment: Full-Time
FLSA Status: Non-Exempt
Pay Rate: $41,870 - $51,660.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.
Reference check requirements: ·
Non-supervisory roles: three (3) current or former supervisors
· Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
· Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Culture and Diversity
Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women's suffragist Lizzie Crozier French was active in the ratification of the 19th amendment and was born and raised in Knoxville.
The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville https://www.visitknoxville.com, the Beck Cultural Exchange Center https://www.beckcenter.net, the Knoxville Urban League https://thekaul.org, Knoxville City https://knoxvilletn.gov, Knox County https://knoxcounty.org, My Knox Village http://myknoxvillage.com/business-directory/wpbdp_category/special-needsdisability-services/, Knox Pride https://knoxpride.com/equality, Centro Hispano de East TN https://www.centrohispanotn.org, and Knoxville chamber https://www.knoxvillechamber.com
Position Summary: The overall purpose of this job is to coordinate the database/records management, data analysis, social media, and administrative support for the Career Development department and the Student Employment Program (SEP).
Essential Functions:
25% Provide comprehensive career development services to students, using effective communication techniques. Engaging students in career planning assessments, developing a career plan, resume writing, job search techniques, resume writing, and connecting students with possible internships, and job placements
20% Assists in the development of career development activities that support programs in exposing opportunities in their career field; provide job leads and career opportunities. Attend graduation ceremonies, collecting student data upon graduation – transfer institution, job placement. Assists in the planning and implementation of on campus job fairs and internship fairs.
15% Assist director in fostering positive relationships with community leaders, business and industry, non-profit organizations, high school personnel to create opportunities for students to be connected to work and internship experiences.
10% Database Administrator
Design, administer, troubleshoot, and provide training and documentation with custom Access Database. Use Access, SQL, and Excel to analyze data and provide reports, including presentation to all involved parties. Work with other departments to establish database connections for import (from Banner), and to build queries to answer data requests. Make use of data collection tools like Dynamic Forms and Microsoft Forms to ease collection and importation of data. Database skills transferrable/shared within Student Services units and the Student Affairs division.
10% Social Media Coordinator (everything in this field is done in accordance to Marketing policy and in coordination with Marketing & Communications where applicable)
Establish, and maintain (with metrics) social media accounts (WordPress, HootSuite, Facebook, LinkedIn, Twitter) and the PSCC website for Career Services. Explore new social media resources as they develop and potentially test to see if they are a good fit to expand the department's outreach strategy. Send out college-wide emails meeting accessibility standards, collaborating with other departments as needed. Develop content for career development articles, branding strategy for improving engagement with students, graduates, and employers. Conduct training/workshops/presentations on career development activities such as a resume workshop.
10% Information Processing Specialist
Coordinate events with 25Live, purchasing through Pellibiz, and record archival via BDMS and custom Access database. Maintain office performance metrics for student/employer engagement, job postings/referrals, and new program evaluation for annual Compliance and Assist reporting with IEAP. Provide administrative and event support during Career Development hosted events. Answer phones and Assist faculty and staff in office area when applicable.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: Primary measurable outcomes concern office engagement with students and employers as well as social media metrics. Outreach efforts to complete TBR/THEC employment outcomes reporting requirements have an effect on the accreditation of the college as well as marketable “Placement Rates.” The data and analysis recorded from these efforts could also contribute to the primary measurable outcomes of other departments in need of this data.
Skills & Abilities:
· Strong organizational and communication skills
· Excellent interpersonal skills
· Detailed oriented
· Effective oral, written, and presentation skills
· Computer software knowledge – Microsoft Office Suite-Word, Excel, PowerPoint, Google, Teams, Data management in spreadsheets.
· Ability to cultivate internal and external relationships
· Ability to think creatively to leverage existing resources to meet ongoing needs.
· Ability to engage in the college's mission and values.
Job Requirements:
Required: Bachelor's degree in related field with 3 years of related experience. Experienced with Microsoft Word, Excel, Access, and PowerPoint.
Preferred: Master's degree in related field and at least 2 years of related experience. Certification in Excel (basic and expert), Access, PowerPoint, SQL (at least MTA Database Fundamentals). Familiarity with applied statistical methods within Excel and R, Banner, Argos, Dynamic Forms, WordPress, and Hootsuite.
Part-time work experience is calculated at 50% credit of full-time work experience.
Complexity & Creativity: Confidence in conversing with students and employers about career services/development offerings, including the Student Employment Program (SEP), PSCC AAS and certificate programs; knowledgeable of appropriate software and ability to use Microsoft Office, SQL, WordPress, Dynamic Forms, Banner, BDMS; excellent verbal and written communication skills are needed - ability to communicate effectively and to establish and maintain working relationships with others using diplomacy and tact. Understanding of best practices for use with creation and management of social media and websites; excellent organizational skills; ability to set priorities and to effectively manage a variety of projects/reports at the same time. Capability to identify and solve technical development difficulties with minimal input. Able to take initiative in supporting any/all functions of Career Development when needed. Able to collaborate with Human Resources in the recruiting, processing, hiring, onboarding, and ongoing training and development of student employees through the Student Employment Program (SEP).
A flexibility with data systems and project management is essential to succeed with this position, as database systems (Access, SQL, Banner, Argos, Dynamic Forms, Microsoft Forms, Excel) must be developed, improved, and queried to respond to accreditation reporting with Tennessee Higher Education Commission (THEC) and The Tennessee Board of Regents (TBR), grant funding requests, and the query needs for graduate employment outcomes and employer contact/event needs of other departments (Foundation, BCS, Academic Departments, Curriculum Development, Counseling, Admissions, Advising, StayStrong Student Success Center).
The constantly growing aspect of this role bolsters the efforts of Career Development to support evolving college initiatives as a strategic partner in fostering the success of our students in employment outcomes. All efforts with this position in Career Development aim to provide a sustainable, consistent campus presence for career development to better connect students and graduates with the resources available throughout the college. The data and analysis generated from this role is used to support the strategic initiatives of other departments where applicable.
Magnitude of Impact: The primary efforts of database development and data analysis, in addition to metrics involving social media and other engagement efforts, strive to improve speed and customization of information requests from other departments.
Responsibility for Accuracy: There is a high degree of accuracy needed in this position. Databases require accurate data be recorded as this data is used for THEC reporting. Expert understanding of statistical methods with attention to detail is required in building analytical components of queries to ensure results are what accurate representations of what they claim to be. Data management and presentation requires consistency alongside the continuous development process. The largely independent nature of this position requires extra attention and safeguards to ensure accurate results. Staff work together before submitting data to departments and higher education entities. Social media content needs to be accurate – giving out incorrect information via social media could result in miscommunication and ill-will; the employee should be able to correct any inaccuracies as soon as possible.
Financial Impact: This individual is expected to care for the equipment and use it properly; No budgetary responsibilities. Software use is limited to what is on-hand and supported by the college, or available free/Open Source. A responsibility of this role is to explore and present a comparison of all feasible solutions for consideration when a project requires any level of purchase, including consideration of cost vs. value added to existing programs/equipment/processes.
Budgetary: The employee does not have any budgetary responsibilities, but the individual is responsible for purchasing supplies.
Judgement and Decisions: In the absence of Director or at Director request, decisions about what to post on physical and online job boards, in addition to social media.
All development of database, related applications, and social media/WordPress accounts have the technical decision process solely on the individual of this position based on the content/qualitative/programmatic needs confirmed/approved by the Director. Analytics queries/Excel macro designs are determined by the employee in consultation with the Director and other involved parties (i.e. other department report/analysis requests).
Nature of Contacts: Most requests come to Career Development via phone or email. The employee must be able to communicate with students, faculty, graduates, and employers in a professional manner. During Career Fairs this employee is responsible for the physical/logistical aspects of event setup, registrations and meeting the needs of the employers attending. The employee's office is located where the individual will greet individuals on a face-to-face basis for Career Development. Providing information, directing individuals to appropriate departments, guiding and encouraging students to use the offerings of Career Development, such as the Student Employment Program (SEP) are many ways the employee interacts with individuals. With the addition of a social media presence, the employee will be providing information to the public. The employee in this position must be comfortable working at a project coordinator level on projects in conjunction with Human Resources, Marketing & Communications, Event Services, Academic Programs, Purchasing, and Information Technology (database/application development).
Physical Demands: Long periods of sitting on a daily basis; if lifting is required, it is for stocking office supplies or moving table display materials for events. Walking and bending are required on a daily basis.
Hazards: None as direct result of regular duties. Chance injury can occur from sedentary office postures, eye strain, or student population/faculty/staff level incidents, potential back strain when helping with event setup.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.
If you are interested in this position, click on the link to the left to apply.
#mrp
Department: External Affairs
Number of Positions: 1
Classification: 3
Position #: 600210
Type of Appointment: Full-Time
FLSA Status: Non-Exempt
Pay Rate: $41,870 - $51,660.00/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.
Reference check requirements: ·
Non-supervisory roles: three (3) current or former supervisors
· Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report
· Personal references (friends, clergy, customers, relatives) are not considered acceptable references
Culture and Diversity
Knoxville claims a wide range of forward thinking national and international talents. The scholarly influence on the Knoxville metropolitan area bred literary greats including James Agee, Cormac McCarthy, and Nikki Giovanni. Knoxville is home to one of the largest sculptures dedicated to an African American in the country. Located in Haley Heritage Square is a 13-foot high bronze statue of author and Pulitzer Prize winner Alex Haley who chose to spend the last several years of his life in Knoxville. Renowned artists Beauford Delaney and Joseph Delaney hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly Brothers, and RB Morris called Knoxville home during their careers. Women's suffragist Lizzie Crozier French was active in the ratification of the 19th amendment and was born and raised in Knoxville.
The lasting influence of these artists and activists leaves the Knoxville area as a welcoming area to live and work. More about the area and support groups can be found at Visit Knoxville https://www.visitknoxville.com, the Beck Cultural Exchange Center https://www.beckcenter.net, the Knoxville Urban League https://thekaul.org, Knoxville City https://knoxvilletn.gov, Knox County https://knoxcounty.org, My Knox Village http://myknoxvillage.com/business-directory/wpbdp_category/special-needsdisability-services/, Knox Pride https://knoxpride.com/equality, Centro Hispano de East TN https://www.centrohispanotn.org, and Knoxville chamber https://www.knoxvillechamber.com
Position Summary: The overall purpose of this job is to coordinate the database/records management, data analysis, social media, and administrative support for the Career Development department and the Student Employment Program (SEP).
Essential Functions:
25% Provide comprehensive career development services to students, using effective communication techniques. Engaging students in career planning assessments, developing a career plan, resume writing, job search techniques, resume writing, and connecting students with possible internships, and job placements
20% Assists in the development of career development activities that support programs in exposing opportunities in their career field; provide job leads and career opportunities. Attend graduation ceremonies, collecting student data upon graduation – transfer institution, job placement. Assists in the planning and implementation of on campus job fairs and internship fairs.
15% Assist director in fostering positive relationships with community leaders, business and industry, non-profit organizations, high school personnel to create opportunities for students to be connected to work and internship experiences.
10% Database Administrator
Design, administer, troubleshoot, and provide training and documentation with custom Access Database. Use Access, SQL, and Excel to analyze data and provide reports, including presentation to all involved parties. Work with other departments to establish database connections for import (from Banner), and to build queries to answer data requests. Make use of data collection tools like Dynamic Forms and Microsoft Forms to ease collection and importation of data. Database skills transferrable/shared within Student Services units and the Student Affairs division.
10% Social Media Coordinator (everything in this field is done in accordance to Marketing policy and in coordination with Marketing & Communications where applicable)
Establish, and maintain (with metrics) social media accounts (WordPress, HootSuite, Facebook, LinkedIn, Twitter) and the PSCC website for Career Services. Explore new social media resources as they develop and potentially test to see if they are a good fit to expand the department's outreach strategy. Send out college-wide emails meeting accessibility standards, collaborating with other departments as needed. Develop content for career development articles, branding strategy for improving engagement with students, graduates, and employers. Conduct training/workshops/presentations on career development activities such as a resume workshop.
10% Information Processing Specialist
Coordinate events with 25Live, purchasing through Pellibiz, and record archival via BDMS and custom Access database. Maintain office performance metrics for student/employer engagement, job postings/referrals, and new program evaluation for annual Compliance and Assist reporting with IEAP. Provide administrative and event support during Career Development hosted events. Answer phones and Assist faculty and staff in office area when applicable.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Key Results Areas: Primary measurable outcomes concern office engagement with students and employers as well as social media metrics. Outreach efforts to complete TBR/THEC employment outcomes reporting requirements have an effect on the accreditation of the college as well as marketable “Placement Rates.” The data and analysis recorded from these efforts could also contribute to the primary measurable outcomes of other departments in need of this data.
Skills & Abilities:
· Strong organizational and communication skills
· Excellent interpersonal skills
· Detailed oriented
· Effective oral, written, and presentation skills
· Computer software knowledge – Microsoft Office Suite-Word, Excel, PowerPoint, Google, Teams, Data management in spreadsheets.
· Ability to cultivate internal and external relationships
· Ability to think creatively to leverage existing resources to meet ongoing needs.
· Ability to engage in the college's mission and values.
Job Requirements:
Required: Bachelor's degree in related field with 3 years of related experience. Experienced with Microsoft Word, Excel, Access, and PowerPoint.
Preferred: Master's degree in related field and at least 2 years of related experience. Certification in Excel (basic and expert), Access, PowerPoint, SQL (at least MTA Database Fundamentals). Familiarity with applied statistical methods within Excel and R, Banner, Argos, Dynamic Forms, WordPress, and Hootsuite.
Part-time work experience is calculated at 50% credit of full-time work experience.
Complexity & Creativity: Confidence in conversing with students and employers about career services/development offerings, including the Student Employment Program (SEP), PSCC AAS and certificate programs; knowledgeable of appropriate software and ability to use Microsoft Office, SQL, WordPress, Dynamic Forms, Banner, BDMS; excellent verbal and written communication skills are needed - ability to communicate effectively and to establish and maintain working relationships with others using diplomacy and tact. Understanding of best practices for use with creation and management of social media and websites; excellent organizational skills; ability to set priorities and to effectively manage a variety of projects/reports at the same time. Capability to identify and solve technical development difficulties with minimal input. Able to take initiative in supporting any/all functions of Career Development when needed. Able to collaborate with Human Resources in the recruiting, processing, hiring, onboarding, and ongoing training and development of student employees through the Student Employment Program (SEP).
A flexibility with data systems and project management is essential to succeed with this position, as database systems (Access, SQL, Banner, Argos, Dynamic Forms, Microsoft Forms, Excel) must be developed, improved, and queried to respond to accreditation reporting with Tennessee Higher Education Commission (THEC) and The Tennessee Board of Regents (TBR), grant funding requests, and the query needs for graduate employment outcomes and employer contact/event needs of other departments (Foundation, BCS, Academic Departments, Curriculum Development, Counseling, Admissions, Advising, StayStrong Student Success Center).
The constantly growing aspect of this role bolsters the efforts of Career Development to support evolving college initiatives as a strategic partner in fostering the success of our students in employment outcomes. All efforts with this position in Career Development aim to provide a sustainable, consistent campus presence for career development to better connect students and graduates with the resources available throughout the college. The data and analysis generated from this role is used to support the strategic initiatives of other departments where applicable.
Magnitude of Impact: The primary efforts of database development and data analysis, in addition to metrics involving social media and other engagement efforts, strive to improve speed and customization of information requests from other departments.
Responsibility for Accuracy: There is a high degree of accuracy needed in this position. Databases require accurate data be recorded as this data is used for THEC reporting. Expert understanding of statistical methods with attention to detail is required in building analytical components of queries to ensure results are what accurate representations of what they claim to be. Data management and presentation requires consistency alongside the continuous development process. The largely independent nature of this position requires extra attention and safeguards to ensure accurate results. Staff work together before submitting data to departments and higher education entities. Social media content needs to be accurate – giving out incorrect information via social media could result in miscommunication and ill-will; the employee should be able to correct any inaccuracies as soon as possible.
Financial Impact: This individual is expected to care for the equipment and use it properly; No budgetary responsibilities. Software use is limited to what is on-hand and supported by the college, or available free/Open Source. A responsibility of this role is to explore and present a comparison of all feasible solutions for consideration when a project requires any level of purchase, including consideration of cost vs. value added to existing programs/equipment/processes.
Budgetary: The employee does not have any budgetary responsibilities, but the individual is responsible for purchasing supplies.
Judgement and Decisions: In the absence of Director or at Director request, decisions about what to post on physical and online job boards, in addition to social media.
All development of database, related applications, and social media/WordPress accounts have the technical decision process solely on the individual of this position based on the content/qualitative/programmatic needs confirmed/approved by the Director. Analytics queries/Excel macro designs are determined by the employee in consultation with the Director and other involved parties (i.e. other department report/analysis requests).
Nature of Contacts: Most requests come to Career Development via phone or email. The employee must be able to communicate with students, faculty, graduates, and employers in a professional manner. During Career Fairs this employee is responsible for the physical/logistical aspects of event setup, registrations and meeting the needs of the employers attending. The employee's office is located where the individual will greet individuals on a face-to-face basis for Career Development. Providing information, directing individuals to appropriate departments, guiding and encouraging students to use the offerings of Career Development, such as the Student Employment Program (SEP) are many ways the employee interacts with individuals. With the addition of a social media presence, the employee will be providing information to the public. The employee in this position must be comfortable working at a project coordinator level on projects in conjunction with Human Resources, Marketing & Communications, Event Services, Academic Programs, Purchasing, and Information Technology (database/application development).
Physical Demands: Long periods of sitting on a daily basis; if lifting is required, it is for stocking office supplies or moving table display materials for events. Walking and bending are required on a daily basis.
Hazards: None as direct result of regular duties. Chance injury can occur from sedentary office postures, eye strain, or student population/faculty/staff level incidents, potential back strain when helping with event setup.
Full-time Employment Benefits:
• Insurance Options Health, dental, vision, life, short/long-term disability, FSA/HSA Wellness Incentive Program, if enrolled in health plan
• Educational Assistance Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement options Tennessee traditional pension plan option (TCRS) 401k with $50 company match/457/403b
• Employee Discount program with over 900+companies
• 13 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer
If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.
If you are interested in this position, click on the link to the left to apply.
#mrp